Customer Service Is Our #1 Priority

If you run into a problem, have a question, or just need some advice, open a support ticket from your site and we will respond within 24 hours (and usually much faster!)

If you prefer to talk, we'll be glad to schedule a call.

When you purchase a site, your Home page will contain step-by-step instructions on how to proceed.

Our extensive User Guide is a great resource for learning how to use TroopWebHost.

Video tutorials show how to use the TroopWebHost mobile app.

You can view enhancements requested by other TroopWebHost subscribers and vote for your favorites!

Every month we release improvements to our software which we document in our monthly newsletter.  These enhancements often reflect updates to the BSA program, including revised rank and merit badge requirements.

The TroopWebHost User Forum lets you share your thoughts with Scouters around the world who also use TroopWebHost.

If you are not currently a TroopWebHost subscriber, please send your questions, suggestions, and concerns to us at CustomerSupport@TroopWebHost.com.

You'll find our privacy statement here.

We live and work in the Eastern time zone.  Here's our mailing address:

Web Host Services LLC
P.O. Box 882
Sarasota, FL   34230-0882

Our History

John Corning

In 2007, as Treasurer of Troop 119 of Fort Myers, Florida, John Corning needed a better way to keep track of scout accounts and the troop checking account.  He realized that the accounting information was dependent not only on an up-to-date membership list, but also on the schedule of campouts and other events, which in turn drove credits earned toward advancement.

What was needed was a comprehensive solution that linked all of this interconnected data, and allowed all members of Troop 119 to easily access and share information.

That comprehensive solution became TroopWebHost.  We began marketing the service in 2009.  We are pleased to report that over 2,300 scouting units now use our software.  More than 1,200 of them have been TroopWebHost subscribers for 5 years or longer.

We respond promptly to your emails at CustomerSupport@TroopWebHost.com.

Our Hosting Platform

TroopWebHost runs on four dedicated servers located in a secure data center in Lansing, Michigan, managed by a company called LiquidWeb.  Three of the servers run the Windows Server 2019 operating system, which is kept up to date by LiquidWeb;  the fourth server is a load balancer running Linux.  We have been with LiquidWeb for over a decade.  They are a stable, reliable company.

One server is dedicated to running MS SQL Server database operations.  It has four 480GB SSD drives in a RAID 1+0 configuration for its primary storage.  If an SSD drive fails, it will be replaced by LiquidWeb with no data loss.

We backup all of our servers to the D: drive on each machine.  Those backups, in turn, are each backed up to two off-site locations.  One of those is controlled by LiquidWeb, and can be used by them to do a "bare metal restore" if we had a catastrophic failure.  The other offsite backup is an independent cloud backup service that we would rely on if anything happened to LiquidWeb.

We backup our software as well as our data, so we can do a full restore to a new server if necessary.

We routinely upgrade our servers to ensure we have new, state-of-the-art machines with plenty of capacity.  We have never gone more than six years between server upgrades.

We use Microsoft Azure Cloud storage for photos and documents.  We use their geographic redundancy option which stores two copies of each file in each of two geographically distant data centers.

Your TroopWebHost site is safe and secure.