Mobile App - Faster Initial Download

When you log on to the TroopWebHost mobile app for the first time, it creates a copy of a portion of your unit's TroopWebHost database on your local device.  Downloading this data can take a while, which can be discouraging.

We noticed that two tables were taking the most time to download, so we recently updated the app to only do a partial download of these tables:

• Event Participants.  This table stores the signup status for each member of your troop for each event in your calendar.  So if your troop has 100 members and 200 events on its calendar, it can contain 20,000 rows!  That's a lot of data to download at one time, so we begin by just downloading the participant records for the most recent past events and the next few upcoming events.


• Rank and Merit Badge Requirements.  As you can imagine, this table contains a lot of text.  The full data download will include all of the rank requirements, but not the merit badge requirements.

As you use the app, it will continue to load data into the Event Participants table and Requirements table every time you access the Home page, the Calendar, or the Directory.  This happens in the background and won't be noticeable.  In addition, whenever you open an event from the calendar it will instantly download the participants for that event if they are not already present.  Similarly, when you open a merit badge it will immediately download those requirements if needed.

User Guide - Mobile App Chapter

The Mobile App now has its very own chapter in the User Guide!

The first page provides an overview of the app's capabilities along with the video tutorial.

The second page is for administrators.  It provides details on configuring your security to authorize users for functions within the app.

The third page is for technically oriented users who want to understand how the app synchronizes data with the server.

Send Us Your Questions and Suggestions

Send us a ticket from the My Support Tickets page on your site's Help menu.   This is absolutely the best way to communicate with us!

Or simply contact us at CustomerSupport@TroopWebHost.com.  If you do, please include your troop number and city in your message so we can identify your site.